The day after our 11 hour flight, we needed coffee badly.
We turned on the Nespresso, put in a pod, pushed the button and nothing happened.
In our brain-dead, jet-lagged state, we repeated the same action a second time without really investigating. Suddenly brown liquid started pouring out the bottom of the machine, not into the cup. A coffee flood in the kitchen is not what I needed at this moment.
It took all my emotional strength to not throw myself on the floor and have a tantrum. Is it too much to ask to have a cup of nice, freshly brewed coffee? Evidently.
Necessity required a phone call. I went to the internet found the number for Nespresso and called. I was connected instantly with a nice man who said he could help. I was not optimistic, but he was my only hope.
We went into the kitchen, he was on the phone with me and he put me through a number of steps. Finally, it worked. He reported that it was just an air bubble, call anytime. And, he told me that if it ever really breaks, they have a program to send a new one. Customer service exists, at least at Nespresso.
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