SAV: Service Apres Vente

Things break. 

I would like to repair them rather than replace if at all possible. 

The washer/dryer combo (yes, one unit) has been leaking a bit.  Just enough to make me watch it, not enough to cause damage.  Time for a repairman to come out.

We bought it at BHV 6 years ago.  The extended warranty that we bought is for five years. 

I found the original receipt and brochure and called BHV's Service Apres Vente (SAV) department to get a repairman to come out.  The number on the receipt was no longer in service so I got a new number on the internet.  When I called this number, it directed me to a third number which I called.  I finally got through to someone who told me that they don't have a tech for Sieman appliances right now, call the company itself.  So I found this number and called them.  After punching in a lot of information including my zip code, the model of the machine, etc. I was told that all operators are busy with other customers, use their on-line service.  I tried the phone number several times before giving up and going on line.

I got to the on-line form and filled it out. It needed the machine serial number, etc.  Luckily I could find it.  I went through several screens and finally got to the finish.  The screen told me that I would get an email with a confirmation of my appointment.  No email came.  I checked the junk/spam box several times and nothing.  The whole day passed no email. 

Finally last night, on my phone but not on my computer, no idea why, I got the confirmation.  It is correct.  Let's see if this works because a new machine costs around Euro 1000 and BHV touts the brand Siemans even though they don't provide SAV for this brand.